Complaints

Raise a complaint.

Tell us if a TrustMark holder isn't meeting the standard, or if a company shows the Basic TrustMark without being recognised. We read every complaint and may share it with the company to get their side.

Already raised one? Track it here.

Which company?

What is it about?

A recognised company's conduct A company using the seal without being recognised

Company name

Certificate number (if you know it)

Your connection to the company

Which area does it concern?

What happened

Describe what happened

Include dates, amounts and names where you can.

What would you like to happen? (optional)

Have you raised this with the company first?

Yes No

Supporting files (optional, up to 3: PDF, image or Word, 10 MB each)

Your details

Your name

Phone (optional)

You may tell the company my name when you ask for their response. (If unticked, we share the complaint without your name or contact details.)

The information I've given is true to the best of my knowledge, and basic may use it to investigate as described in the privacy notice.